THE BRANDED COMPANY – TERMS & CONDITIONS

1. Application
   These Terms apply to all contracts between RG Distribution Ltd trading as The Branded Company (“the Company”) and its business customers. No other terms apply unless agreed in writing by a Company director.
2. Quotations & Orders
   Quotations are valid for 30 days unless otherwise stated. Orders are confirmed only when accepted by the Company in writing.
3. Prices & Payment
   All prices are exclusive of VAT. Pro-forma orders require full payment before production. Approved credit accounts must pay within 30 days of invoice. The Company may charge statutory interest and recovery costs on overdue accounts.
4. Artwork Approval
   Production will not begin until written artwork approval has been received. Customers are responsible for checking all artwork including spelling, layout and positioning. The Company is not liable for errors approved in writing.
5. Intellectual Property
   Customers confirm they have permission to use all artwork supplied. The Company accepts no liability for copyright or trademark infringement arising from customer-supplied materials.
6. Product Specification
   Images and descriptions are illustrative. Minor variations in colour, finish, size or print position within normal industry tolerances are not defects. Exact Pantone/CMYK colour matching must be agreed in writing.
7. Quantity Tolerance
   Due to manufacturing processes, delivery within ±10% of the ordered quantity constitutes full performance of the contract. Customers will be invoiced for the actual quantity supplied.
8. Delivery & Lead Times
   Delivery dates are estimates only. Lead times commence once artwork approval and payment (where required) have been received. The Company is not liable for delays outside its reasonable control. Risk passes to the customer upon delivery. Express delivery services may incur additional charges.
9. Claims
   Claims for damage, shortage or defect must be made in writing within 3 working days of delivery. Quality or quantity claims must be raised within 5 working days of receipt. Failure to notify within these timeframes constitutes acceptance of the goods.
10. Returns & Cancellations
    Plain stock food items, liquids, drinkware, hygiene products and PPE are non-returnable. Printed or bespoke goods are non-returnable due to their personalised nature. Any authorised returns must be agreed in writing. Cancellation after artwork approval may incur charges for work completed, materials and administration.
11. Overseas Deliveries
    Customers are responsible for import duties, taxes and customs clearance charges. Where customer courier accounts are used, logistical responsibility transfers to the customer.
12. Force Majeure
    The Company is not liable for failure or delay caused by circumstances beyond its reasonable control including extreme weather, strikes, customs delays, port congestion or supplier failure.
13. Limitation of Liability
    The Company’s liability is limited to the invoice value of the goods supplied, except for death or personal injury caused by negligence.
14. Retention of Title
    Ownership of goods remains with the Company until payment has been received in full. The Company reserves the right to recover unpaid goods.
15. Governing Law
    These Terms are governed by the laws of England and Wales and subject to the jurisdiction of its courts.